Order Online : using our secure server (fastest option)
1. To place an order online, click on any product image. 2. Choose the quantity you want and follow the instructions on the screen to finalize your order.
Buying from us is fast and secure. For every item, there will be a click to order button. This button adds the item to your shopping bag. Putting something in your shopping bag does not commit you to buying it. After you put something in your shopping bag, you can choose to place the order immediately or continue shopping.
When you submit your order, it will be confirmed via email and will include your order number. Please include your order number for all future correspondence with Casual Barn International, Inc.
How We Protect You Shopping at www.casualbarn.com is safe and guaranteed. Your credit card information and personal information including credit card number, name, and address, are encrypted when you order via our secure site so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.
Payment Options Our secure checkout will calculate your order total, taxes, and shipping charges and will give you the choice to pay via Major Credit Card.
Pay by Credit Card We safely accept Visa, MasterCard, American Express and Discover Card via our secure order site.
Privacy Policy Our mailing list is proprietary. WE will not sell your name, address, phone number and/or credit card information to any third party for any purpose. Please refer to our Privacy policy for more details regarding your privacy rights and privileges.
Sales Tax Sales tax is collected only on orders sent within the state of California. California law requires that we charge a sales tax of 8.75% of the total order amount . By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated.
Shipping Information We ship via USPS(United State Post Office) . Once your order has been processed and shipped out. You will receive an email with the tracking number for your package. You may go to USPS website to track your package.
Return & Exchange Policy We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return or exchange your unused article of merchandise within 30 days of purchase.
Return All items must be returned in their original condition. All tags must still be attached to the product. Before sending your article of merchandise back to us, please make sure that all of the following conditions have been satisfied. We do not refund shipping and handling charges. Please email our customer service at customerservice@casualbarn.com for a Return Merchandie Authorization number before sending back any item.
Exchange size We offer one time free shipping for size exchange. Please email us at customerservice@casualbarn.com for details.
Please note that due to the nature of genuine leather products, there may be some differences in the actual texture and color received from what is shown in the photo.
Domestic Orders
The article you wish to return or exchange : • all exchanges and returns must use USPS standard ground shipping. • must be unused, unworn, unwashed and not damaged; • must be returned complete of all of its parts and accessories; • must be sent in its original packaging • must be received by Casual Barn within 30 business days from the date of delivery; • must be sent in one single shipment: articles that belong to the same order must be returned to us at the same time; and • customer is responsible for return shipping charges.
International Orders The article you wish to return: . • must be shipped via UPS, FEDEX or DHL • must be unused, unworn, unwashed and not damaged; • must be returned complete of all of its parts and accessories; • must be sent in its original packaging • must be received by Casual Barn within 30 business days from the date of delivery; • must be sent in one single shipment: articles that belong to the same order must be returned to us at the same time; and • Customer pays all SHIPPING and HANDLING charges for Returns
If all of these conditions are satisfied, we will refund your order value net of the original order handling fees and original order shipping costs.
We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Casual Barn International Inc. If you do not request the return of your merchandise within said thirty-day period, Casual Barn International, Inc., will be entitled to dispose of such merchandise at its sole discretion.
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same credit card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return.
Your return must be sent to us via USPS Standard Group shipping for Domestic Orders Only. For International Orders, you may return your item using UPS or Fedex or DHL or any other major shipping carrier. By doing so, you will allow us to track your return shipment. We are not responsible for any loss or damage to your merchandise when you ship your merchandise back to us. Returns must satisfy all return conditions to be eligible for a refund net of original shipping and handling charges.